TABLE OF CONTENTS

• Android App
• iOS App
• Web Browser

Android App

Screen Image		Action Required
		Message Displayed: No Network Your phone is currently not connected to a Wi-Fi network Connect your phone to your home Wi-Fi network to continue
		Message Displayed: Emberpulse Connection Failure (Wi-Fi) Wi-Fi details may have been entered incorrectly Check the Wi-Fi details entered and try again
		Message Displayed: Emberpulse Connection Failure (MAC & CODE) Check that your phone is connected to your home Wi-Fi network Check that the MAC and CODE details entered are correct and try again

iOS App

Screen Image	Action Required
	Your phone is currently not connected to a Wi-Fi network Press on Go to Settings to connect your home Wi-Fi network and then return to the app to continue the connection process
	Message Displayed: Emberpulse Connection Failure (Wi-Fi) Wi-Fi details may have been entered incorrectly Check the Wi-Fi details entered and try again
	Message Displayed: Emberpulse Connection Failure (MAC & CODE) Check that your phone is connected to your home Wi-Fi network Check that the MAC and CODE details entered are correct and try again

Web Browser

I am unable to find my home Wi-Fi network in the Wi-Fi network list for selection

• Please check that your router is on and you can connect to it successfully from another device like a smartphone, tablet or notebook computer
• Check the frequency that your Wi-Fi network runs on. Most networks use 2.4 GHz and your Emberpulse unit supports this. Some networks use 5 GHz and your Emberpulse unit cannot use those networks.

I am getting an error message Connected to Wi-Fi network "[Home Wi-Fi Network Name]" but the Internet is not available. Check your router status.

• The Emberpulse unit has successfully connected to your home Wi-Fi network and has been assigned an IP address. However, it has been unable to connect to the Internet.
• This error is router specific and there could be a number of reasons why this error has occurred:
  • Your Internet is down.
  • Your router is blocking the Emberpulse unit from accessing the Internet.
  • There is a firewall blocking your Emberpulse unit.
  • There is a rule setting within your router blocking the actual Emberpulse unit.
  • There is a rule setting within your router that is blocking the IP address that was assigned to your Emberpulse unit.

I am getting an error message ERROR: Could not save your Wi-Fi credentials

• A message was sent to your Emberpulse unit with your home Wi-Fi credentials. However, a success response was not received back from the unit.
• Check to make sure that your device is still connected to the hello-emberpulse-XXXXXXXX network and it hasn't switched back to your home Wi-Fi network, then try again.

I am getting an error message My Emberpulse cannot connect to the cloud

• Follow the instructions in My Emberpulse cannot connect to the cloud to connect your Emberpulse unit.